Trans Metro Pasundan Services: Inter-Campus Transportation in the Public Sector Perspective

Abstract

Based on data from LLDIKTI Region IV, which covers West Java and Banten, there are 124 universities, institutes, colleges, academies, and polytechnics in the greater Bandung area. In Bandung Regency, there are 7 universities. In West Bandung Regency, there are 6 universities. In Sumedang Regency there are 7 universities. In Bandung City, there are 96 universities. In the last city, Cimahi City, there are 8 universities. The data collection method used is document study, which means that the study focuses on analyzing or interpreting written material based on its context.  The indicators used are service quality standards including Transparency, Accountability, Conditionality, Participation, Equality of Rights, and Balance of Rights and Responsibilities. The analysis results show that all service quality standards are maximized in the Trans Metro Pasundan service. This can be seen from the ease of access provided, the high level of participation, the existence of operating hours in accordance with conditionality, the equality of rights for both persons with disabilities and the elderly, and the balance of rights between service providers and service recipients. Suggestions for the future are that Trans Metro Pasundan must maintain services and remain consistent in serving the public.